A summary, your own fields, the transcript, the recording and the cost to the cent, seconds after the caller hangs up.
Summary after every callCost to the centFilter by agent, status, direction, sentiment, outcome and date, then open the call or export the list. Chats live next to calls in the same shape.
Calls, average duration and latency, success rate and cost per call for any period and agent, compared with the period before.
Quality assurance gathers unsuccessful calls, negative sentiment and calls without analysis, so you fix the root cause instead of reading every transcript.
See calls in progress as they happen.
Extract the data you need from every call.
Signed links, playback speed and download.
Know when calls fail or a webhook stops answering.
Cost per call, per minute and per component.
See how many calls run at once and what queues.
Sign up in a minute, describe it to Atelier and test it in your browser. Prefer to build it together? Talk to us.
