The data controller is Marithen Yazılım Araştırma Geliştirme Dijital Pazarlama Ticaret Limited Şirketi (Address: Noran Officium, Uncubozköy Mah. 5526. Sk. No:105 Kat:3 Ofis:38, Yunusemre / Manisa, Türkiye). Flavis AI is a service provided by this company. Users are explicitly informed and their consent is obtained. This document serves as legal evidence and may be presented to competent authorities or courts when required.
Important Legal Notice
1. Data Controller
In accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK") and the General Data Protection Regulation ("GDPR"), the data controller is:
Marithen Yazılım Araştırma Geliştirme Dijital Pazarlama Ticaret Limited Şirketi
Address: Noran Officium, Uncubozköy Mah. 5526. Sk. No:105 Kat:3 Ofis:38, Yunusemre / Manisa, Türkiye
Phone: +90 212 706 45 82
E-mail: info@marithen.com
Website: https://marithen.com
Flavis AI is a service provided by Marithen Yazılım Araştırma Geliştirme Dijital Pazarlama Ticaret Limited Şirketi. All personal data processing activities are carried out by this company as the data controller.
2. Categories of Personal Data Processed
The following categories of personal data may be processed:
- Identity Information: Name, surname
- Contact Information: E-mail address, phone number, address
- Customer Transaction Information: Order information, invoice information, payment information
- Transaction Security Information: IP address, log records, device information
- Marketing Information: Cookie records, targeting information, marketing preferences
- Voice Data: Call recordings, voice inputs, voice transcripts, AI-generated call summaries
- Professional Information: Company name, job title
- Location Data: Regional preferences, location-based services data
3. Purposes of Processing Personal Data
Personal data is processed for the following purposes:
- Providing and improving Flavis AI services
- Managing customer relationships and communication
- Processing and fulfilling orders
- Providing customer support and technical assistance
- Conducting marketing and promotional activities (with explicit consent)
- Ensuring security and preventing fraud
- Complying with legal obligations
- Analyzing and improving service quality
- Training and improving AI models (with explicit consent)
- Managing voice assistant and call management services
4. Legal Basis for Processing
Personal data is processed based on the following legal grounds:
- Explicit consent of the data subject (Article 5/2-a of KVKK, Article 6/1-a of GDPR)
- Necessity for the performance of a contract (Article 5/2-c of KVKK, Article 6/1-b of GDPR)
- Compliance with legal obligations (Article 5/2-e of KVKK, Article 6/1-c of GDPR)
- Legitimate interests of the data controller (Article 5/2-f of KVKK, Article 6/1-f of GDPR)
5. Transfer of Personal Data
Personal data may be transferred to:
- Service providers and business partners (cloud service providers, payment processors, analytics services)
- Legal authorities when required by law
- Third parties with explicit consent of the data subject
All transfers are conducted in accordance with KVKK and GDPR requirements. Appropriate technical and organizational measures are taken to ensure data security.
6. Retention Periods
Personal data is retained for the periods specified in relevant legislation or for the duration necessary for the purposes for which they were processed. After the retention period expires, personal data is deleted, destroyed, or anonymized in accordance with legal requirements.
7. Data Security
Marithen Yazılım Araştırma Geliştirme Dijital Pazarlama Ticaret Limited Şirketi implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include encryption, access controls, regular security audits, and staff training.
8. Data Subject Rights
In accordance with Article 11 of KVKK and GDPR, data subjects have the following rights:
9. Consent and Proof of Consent
User consent regarding personal data processing is obtained through explicit consent mechanisms, including consent forms, checkboxes, and explicit acceptance actions. Consent records are stored electronically in secure logs and may include date and time, IP address, device and browser information, form content identifiers, and marketing preference status. Such records may be retained and presented to competent authorities or courts when required.
10. Application Method
You can submit your requests regarding your rights to info@flavisai.com. Applications are responded to within the timeframes specified in the legislation.
11. Effectiveness
This Data Protection Notice enters into force upon publication on flavisai.com.
