PlaybooksA voice-AI selection checklist
Nine checks that separate a polished demo from a production-ready voice agent: latency, handoff rules, logging and language coverage.
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Notes from voice AI operations
We write about agent rollout, call-flow design, human handoff and compliance. Everything comes from live deployments, nothing from a slogan generator.
Playbooks
OperationsDesigning the human handoff correctly
Handoff is not a failure state, it is a flow you design. Notes on triggers, context transfer and what a transfer actually costs the queue.
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OperationsThe first 30 days: going live without breaking the queue
Going live is not a switch. A week-by-week plan for month one: shadow mode, traffic ramps, handoff tuning and a weekly listening habit.
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ComplianceKVKK and voice data: handling call recordings lawfully
Audio is personal data, and a voice template sits in a stricter category. A practical frame for notice, consent, retention and deletion.
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ProductWhy 50+ language coverage is an operational requirement
Language count is not a marketing number, it is a queue design decision. What changes when one agent handles multilingual traffic.
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PlaybooksVoice agents by sector: healthcare, logistics and finance
The same technology, three different operations: privacy in healthcare, time windows in logistics, identity assurance in finance.
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One implementation note a month.
We share the lessons and measurement methods we take away from the scenarios we put live.