LiveShipment status
Where is my parcel — will it arrive today?
OutcomeVerifies the shipment and reads live status
Instant operational visibility
AI voice agent for Logistics
An AI assistant that answers shipment, delivery, address and operations requests using your existing TMS and CRM data.
KVKK-ready infrastructure · 50+ languages · human handoff built in
- Real-time shipment lookup
- Proactive updates
- Operational ticket creation
REAL CONVERSATIONS
The flows we build for logistics.
All four run on the same agent: every call is recorded, the outcome is written back into your systems and, when the rules say so, handed to a person.
Live
LiveAddress change
Can we change the delivery address?
OutcomeUpdates the delivery address and notifies operations
LiveReturn routing
How does the return process work?
OutcomeFiles the return and explains the process
LiveException handling
Why is my delivery delayed?
OutcomeLogs the exception and explains the delay
HOW IT WORKS
Automate repetitive shipment status calls.
Here is what happens when the phone rings: the agent reads the intent, checks your systems, completes the action and — where it matters — leaves the file with a person.
Stage 01
Customer call inShipment tracking
IntroductionTracking verificationMatches the tracking number or sender details against the TMS record.
ResolvedLive status read
HandoffDelivery windows
Shipment tracking
Share shipment status without the repeat calls.
- Tracking verification
Matches the tracking number or sender details against the TMS record.
- Live status read
Reads the latest scan and estimated delivery window from your systems.
- Delivery windows
Gives a realistic window based on route and courier planning.
Stage 02
Customer call inException handling
IntroductionAddress changesCaptures a new address before dispatch and updates the shipment record.
ResolvedException routing
HandoffProactive updates
Exception handling
Resolve address changes and exceptions before they escalate.
- Address changes
Captures a new address before dispatch and updates the shipment record.
- Exception routing
Escalates damaged or delayed shipments to the operations team with priority.
- Proactive updates
Calls the customer as soon as a delay or failed delivery is detected.
INDUSTRY OUTCOMES
The three jobs logistics teams lose the most time to.
For each outcome we put today's method next to the agentic one, and listed the systems it touches.
Real-time shipment lookupProactive updatesOperational ticket creation
Real-time shipment lookup
Verifies the tracking number and reads the live delivery status from the TMS without a callback.
TodayStatus calls are forwarded to operations and the customer hangs up without an answer.With the agentThe agent verifies the tracking number and reads live TMS status in the same call.
Systems touchedTMSCarrier trackingCRM
Delivery window answers
Shares the estimated delivery window based on the live vehicle position and the planned route.
TodayDelivery-window questions are transferred between desks and the answer arrives late.With the agentThe agent shares the delivery window from the live vehicle position and planned route.
Systems touchedTMSFleet trackingRoute planning
Exception and address updates
Captures address changes and delivery exceptions, then opens a task for the operations team.
TodayAddress changes are noted by hand and deliveries slip when the depot never hears.With the agentThe agent records the address change and opens an operations task for the exception.
Systems touchedTMSCustomer recordSMS
IMPLEMENTATION
Four phases, clear owners, verified deliverables.
Every phase has a duration, an owner and an exit condition. The next phase starts only once the checklist closes.
3–6 weeksEnd to end
2 peopleNeeded from your side
4Verified deliverables
Discovery
Shipment types, exception scenarios and existing TMS fields are reviewed with operations.
OwnerFlavis + operations manager
- Exit criteria
- TMS fields and status codes listed
- Exception scenarios prioritised
Build
The TMS and the customer record system are connected and shipment lookup flows are written.
OwnerFlavis + operations team
- Exit criteria
- TMS lookup flow verified with test data
- Customer record matching checked
Controlled launch
Part of the status-call traffic moves to the assistant while exceptions are watched live.
OwnerFlavis + contact centre
- Exit criteria
- Part of status-call traffic moved over
- Alert set for wrong status answers
Improvement
Wrong status answers and missing exception records are closed out each week.
OwnerFlavis + operations team
- Exit criteria
- Missing exception records completed
- Address update flow reviewed
OTHER INDUSTRIES
Logistics
Let’s build your first AI operation.
Tell us how your operation works and we’ll map the use case and a practical path to production.