LiveAppointment change
I'd like to move tomorrow's appointment.
OutcomeMoves the appointment and confirms by SMS
Patient communication, uninterrupted
AI voice agent for Healthcare & Clinics
Flavis AI builds a voice assistant around your clinic workflows for appointments, FAQs, reminders and contextual routing.
KVKK-ready infrastructure · 50+ languages · human handoff built in
- 24/7 call handling
- Appointment creation and updates
- Contextual human handoff
REAL CONVERSATIONS
The flows we build for healthcare & clinics.
All four run on the same agent: every call is recorded, the outcome is written back into your systems and, when the rules say so, handed to a person.
Live
LiveClinic triage
What is the earliest slot for internal medicine?
OutcomeRoutes the caller to the right clinic
LiveInsurance coverage
Does my insurance cover this consultation?
OutcomeChecks the insurance agreement and explains coverage
LiveResult lookup
Are my lab results ready yet?
OutcomeLooks up the lab result and informs
HOW IT WORKS
Reduce phone traffic and improve the patient experience.
Here is what happens when the phone rings: the agent reads the intent, checks your systems, completes the action and — where it matters — leaves the file with a person.
Stage 01
Customer call inPatient intake
IntroductionDepartment triageReads the reported complaint and identifies the right clinic and specialty.
ResolvedPatient record matching
HandoffInsurance and payer calls
Patient intake
Understand every patient request on the first call.
- Department triage
Reads the reported complaint and identifies the right clinic and specialty.
- Patient record matching
Finds an existing record from the phone number and opens new patients in seconds.
- Insurance and payer calls
Answers questions on contracted insurers and visit fees, then routes payer cases.
Stage 02
Customer call inAppointment management
IntroductionLive calendar checkReads the clinician calendar in real time and never offers a slot already taken.
ResolvedRescheduling rules
HandoffAutomated reminders
Appointment management
Book, confirm and remind patients automatically.
- Live calendar check
Reads the clinician calendar in real time and never offers a slot already taken.
- Rescheduling rules
Handles cancellations and changes against your policy and reopens the freed slot.
- Automated reminders
Calls before the visit and writes the confirmation back to the patient record.
INDUSTRY OUTCOMES
The three jobs healthcare & clinics teams lose the most time to.
For each outcome we put today's method next to the agentic one, and listed the systems it touches.
24/7 call handlingAppointment creation and updatesContextual human handoff
24/7 call handling
Answers overnight patient calls and routes non-urgent requests into the morning clinic queue.
TodayOvernight calls go unanswered and patients have to call back the next morning.With the agentThe agent answers all night and queues non-urgent requests for the morning clinic.
Systems touchedPhone systemPatient recordSMS
Appointment creation and updates
Opens the patient record, books from the doctor's live calendar and processes reschedules itself.
TodayReschedules are typed in by hand while callers wait on hold during busy hours.With the agentThe agent checks the doctor's calendar, confirms a slot and writes the booking itself.
Systems touchedHISDoctor calendarSMS
Contextual human handoff
Transfers clinical questions to the triage nurse with a written summary and the patient record attached.
TodayHanded-off calls are re-explained out loud and notes end up on a second screen.With the agentThe agent transfers to the triage nurse and leaves a summary on the patient record.
Systems touchedHISCall panelTriage queue
IMPLEMENTATION
Four phases, clear owners, verified deliverables.
Every phase has a duration, an owner and an exit condition. The next phase starts only once the checklist closes.
3–6 weeksEnd to end
2 peopleNeeded from your side
4Verified deliverables
Discovery
Clinic call recordings, booking rules and specialty routing are reviewed together with the team.
OwnerFlavis + clinic operations team
- Exit criteria
- Call recordings and routing rules signed off
- Specialty and doctor mapping confirmed
Build
The doctor calendar, patient record system and routing rules are connected to the assistant.
OwnerFlavis + clinic IT
- Exit criteria
- HIS access verified in the test environment
- Doctor calendar passes double-booking test
Controlled launch
The assistant goes live first on evening and night traffic with a limited patient group.
OwnerFlavis + triage nurses
- Exit criteria
- Night-call summaries land on the patient record
- Transferred calls reviewed with triage
Improvement
Misdirected calls and missed bookings are reviewed and corrected every week.
OwnerFlavis + clinic manager
- Exit criteria
- Misdirected calls closed out one by one
- Missed-booking list reviewed every week
OTHER INDUSTRIES
Healthcare & Clinics
Let’s build your first AI operation.
Tell us how your operation works and we’ll map the use case and a practical path to production.