LiveAvailability check
Do you have availability for two on 15 August?
OutcomeChecks room availability and completes the reservation
From reservation to stay
AI voice agent for Hospitality
Voice AI connected to hotel systems for availability, booking requests, property information and in-stay service needs.
KVKK-ready infrastructure · 50+ languages · human handoff built in
- Reception in 50+ languages
- Booking assistance
- Operational task creation
REAL CONVERSATIONS
The flows we build for hospitality.
All four run on the same agent: every call is recorded, the outcome is written back into your systems and, when the rules say so, handed to a person.
Live
LiveRoom and rate info
How much extra is a sea-view room?
OutcomeExplains room types and the rate difference
LiveIn-stay request
Can we check in late?
OutcomeLogs late check-in in the PMS
LiveProperty services
Do you run an airport transfer?
OutcomeRoutes the transfer request to operations
HOW IT WORKS
Answer every guest, in every language, at every hour.
Here is what happens when the phone rings: the agent reads the intent, checks your systems, completes the action and — where it matters — leaves the file with a person.
Stage 01
Customer call inReservations and rates
IntroductionAvailability lookupReads the PMS in real time and returns availability by room type and date.
ResolvedMultilingual greeting
HandoffRates and policies
Reservations and rates
Answer availability and booking questions on the first ring.
- Availability lookup
Reads the PMS in real time and returns availability by room type and date.
- Multilingual greeting
Detects the guest's language and continues the conversation in it.
- Rates and policies
Shares room rates, breakfast and cancellation terms from your current data.
Stage 02
Customer call inIn-stay support
IntroductionRequest loggingCreates a ticket in the guest's own words for towels, late checkout and similar.
ResolvedDepartment routing
HandoffBooking updates
In-stay support
Route in-stay requests to the team that can solve them.
- Request logging
Creates a ticket in the guest's own words for towels, late checkout and similar.
- Department routing
Sends housekeeping, front desk and maintenance requests to the right queue.
- Booking updates
Applies date, occupancy and room changes within your confirmation rules.
INDUSTRY OUTCOMES
The three jobs hospitality teams lose the most time to.
For each outcome we put today's method next to the agentic one, and listed the systems it touches.
Reception in 50+ languagesBooking assistanceOperational task creation
Multilingual guest reception
Greets international callers in their own language and answers property and room questions on the spot.
TodayInternational calls go unanswered at night or end in a misunderstanding.With the agentThe agent greets guests in their own language and answers property and room questions.
Systems touchedPMSPhone systemWhatsApp
Booking and availability support
Checks hotel availability, quotes rates and packages, then creates the booking in your system.
TodayAvailability and rate questions are checked one by one at the desk while the line waits.With the agentThe agent queries PMS availability, quotes the rate and package, and creates the booking.
Systems touchedPMSChannel managerPayment provider
Task creation for operations
Routes in-stay requests to the right department and leaves a summary note for the front desk.
TodayIn-stay requests are passed on verbally and get lost at the shift handover.With the agentThe agent opens a task for the right department and leaves a summary for the front desk.
Systems touchedPMSTask boardWhatsApp
IMPLEMENTATION
Four phases, clear owners, verified deliverables.
Every phase has a duration, an owner and an exit condition. The next phase starts only once the checklist closes.
3–6 weeksEnd to end
2 peopleNeeded from your side
4Verified deliverables
Discovery
Hotel categories, seasonal rates and department duties are mapped with the front office.
OwnerFlavis + front office manager
- Exit criteria
- Room types and seasonal rates confirmed
- Department responsibility list approved
Build
The PMS, channel manager and call routing rules are connected to the assistant.
OwnerFlavis + front office and IT
- Exit criteria
- PMS availability query passes in test
- Channel manager rates match
Controlled launch
The assistant starts taking live calls on the night shift and in a single language.
OwnerFlavis + night shift
- Exit criteria
- Night calls handled live in one language
- Created bookings verified in the PMS
Improvement
Language coverage is widened and booking conversion is measured every month.
OwnerFlavis + reservations team
- Exit criteria
- Second language goes live
- Calls ending in a booking reported
OTHER INDUSTRIES
Hospitality
Let’s build your first AI operation.
Tell us how your operation works and we’ll map the use case and a practical path to production.