LiveCoverage lookup
What does my policy actually cover?
OutcomeLooks up policy coverage and explains it
Consistency across policies and claims
AI voice agent for Insurance
Controlled conversation flows for policy information, coverage questions, first notice of loss and renewal reminders.
KVKK-ready infrastructure · 50+ languages · human handoff built in
- Fast first notice of loss
- Coverage lookup
- Renewal reminders
REAL CONVERSATIONS
The flows we build for insurance.
All four run on the same agent: every call is recorded, the outcome is written back into your systems and, when the rules say so, handed to a person.
Live
LiveFirst notice of loss
I have had an accident — what should I do?
OutcomeRecords the first notice of loss
LiveRenewal reminder
When does my policy renew?
OutcomeSends the renewal reminder and confirms it
LiveSpecialist handoff
Why did my premium go up?
OutcomeRoutes the premium question to a specialist
HOW IT WORKS
Take first notice fast and keep the process transparent.
Here is what happens when the phone rings: the agent reads the intent, checks your systems, completes the action and — where it matters — leaves the file with a person.
Stage 01
Customer call inPolicy and coverage
IntroductionPolicy verificationMatches the caller to a policy using the policy number and identity details.
ResolvedCoverage lookup
HandoffOut-of-scope routing
Policy and coverage
Answer policy and coverage questions with confidence.
- Policy verification
Matches the caller to a policy using the policy number and identity details.
- Coverage lookup
Explains what the policy covers and its exclusions from current data.
- Out-of-scope routing
Passes requests outside the policy to the right team or broker.
Stage 02
Customer call inClaims and renewals
IntroductionFirst notice of lossRecords the date, location and circumstances of the incident in structured fields.
ResolvedDocument requests
HandoffRenewal reminders
Claims and renewals
Take first notice fast and remind before renewal.
- First notice of loss
Records the date, location and circumstances of the incident in structured fields.
- Document requests
Lists the documents the claim needs and follows up on anything missing.
- Renewal reminders
Starts a renewal conversation for policies approaching their end date.
INDUSTRY OUTCOMES
The three jobs insurance teams lose the most time to.
For each outcome we put today's method next to the agentic one, and listed the systems it touches.
Fast first notice of lossCoverage lookupRenewal reminders
Policy and coverage lookup
Verifies the policy number and explains coverage limits and exclusions clearly to the caller.
TodayCoverage questions are read from the policy file while the caller waits.With the agentThe agent verifies the policy number and explains cover limits and exclusions.
Systems touchedPolicy systemCRMCall recording
First notice of loss intake
Collects the loss details and photo request, then opens a complete first notice in your system.
TodayFirst notices open with missing details and the customer is called again.With the agentThe agent collects loss details and the photo request, then opens a complete file.
Systems touchedPolicy systemClaims fileWhatsApp
Renewals and specialist routing
Calls policyholders approaching renewal dates and passes complex claims files to a specialist.
TodayRenewal calls do not get made in peak season and policies quietly lapse.With the agentThe agent calls ahead of renewal dates and routes complex files to a specialist.
Systems touchedPolicy systemRenewal listSMS
IMPLEMENTATION
Four phases, clear owners, verified deliverables.
Every phase has a duration, an owner and an exit condition. The next phase starts only once the checklist closes.
3–6 weeksEnd to end
2 peopleNeeded from your side
4Verified deliverables
Discovery
Policy types, coverage rules and the claims flow are reviewed with the underwriting team.
OwnerFlavis + claims and underwriting
- Exit criteria
- Policy types and coverage rules listed
- Claims flow steps approved
Build
The policy administration system is connected and the coverage lookup flow is written.
OwnerFlavis + policy operations
- Exit criteria
- Policy lookup verified with a test policy
- Coverage and exclusion fields matched
Controlled launch
The assistant goes live on a single line of business and notices are audited daily.
OwnerFlavis + claims desk
- Exit criteria
- First notices audited daily
- Incomplete-file reasons logged
Improvement
Incomplete claim notices and renewal reach are improved every month with the claims desk.
OwnerFlavis + claims manager
- Exit criteria
- Renewal list flow goes live
- Incomplete notice causes closed out
OTHER INDUSTRIES
Insurance
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