LiveDue date
When is my payment due?
OutcomeReads the due date and amount
Consistent, measurable communication
AI voice agent for Finance & Collections
Controlled conversation flows for verification, payment reminders, next-best action and specialist handoff.
KVKK-ready infrastructure · 50+ languages · human handoff built in
- Consistent communication
- Payment intent classification
- Auditable conversation records
REAL CONVERSATIONS
The flows we build for finance & collections.
All four run on the same agent: every call is recorded, the outcome is written back into your systems and, when the rules say so, handed to a person.
Live
LiveSecure verification
How will you verify my identity?
OutcomeVerifies identity through the secure flow
LivePayment intent
I cannot pay this month — what are the options?
OutcomeClassifies payment intent and writes the outcome
LiveSpecialist handoff
Is an instalment plan possible?
OutcomeRoutes the instalment request to a specialist
HOW IT WORKS
Turn routine notices into controlled workflows.
Here is what happens when the phone rings: the agent reads the intent, checks your systems, completes the action and — where it matters — leaves the file with a person.
Stage 01
Customer call inIdentity verification
IntroductionSecure verificationConfirms identity with predefined questions and withholds data if it fails.
ResolvedBalance summary
HandoffConsent trail
Identity verification
Start every conversation with verified identity.
- Secure verification
Confirms identity with predefined questions and withholds data if it fails.
- Balance summary
Shares the overdue amount and last payment date once verification passes.
- Consent trail
Logs each verification step with a timestamp in the conversation record.
Stage 02
Customer call inPayment follow-up
IntroductionPayment remindersReminds the customer of the overdue amount in neutral, factual language.
ResolvedPayment intent
HandoffSpecialist handoff
Payment follow-up
Turn payment conversations into a controlled workflow.
- Payment reminders
Reminds the customer of the overdue amount in neutral, factual language.
- Payment intent
Classifies a promise to pay, a dispute or a support request and records it.
- Specialist handoff
Transfers disputes and hardship cases to an authorised specialist with context.
INDUSTRY OUTCOMES
The three jobs finance & collections teams lose the most time to.
For each outcome we put today's method next to the agentic one, and listed the systems it touches.
Consistent communicationPayment intent classificationAuditable conversation records
Secure identity verification
Confirms identity at the start of the call and only discusses account detail with the authorised party.
TodayIdentity is checked mid-call, so balances can be read to the wrong person.With the agentThe agent verifies identity first and only shares account detail with that person.
Systems touchedPayment systemCustomer recordCall recording
Payment intent and plans
Explains the outstanding balance, classifies payment intent and offers the eligible instalment plan.
TodayPayment reminders vary by agent and instalment options are quoted inconsistently.With the agentThe agent explains the balance, classifies payment intent and offers the eligible plan.
Systems touchedPayment systemInstalment tableSMS
Specialist handoff and logging
Moves disputes and special cases to a specialist and writes the outcome and promise to pay.
TodayDisputes move to a specialist without history, so the customer starts over.With the agentThe agent hands the call to a specialist and logs the outcome and promise to pay.
Systems touchedCRMPayment systemRecord archive
IMPLEMENTATION
Four phases, clear owners, verified deliverables.
Every phase has a duration, an owner and an exit condition. The next phase starts only once the checklist closes.
3–6 weeksEnd to end
2 peopleNeeded from your side
4Verified deliverables
Discovery
Collection scenarios, calling windows and legal limits are agreed with legal and operations.
OwnerFlavis + collections and legal
- Exit criteria
- Calling windows approved against legal limits
- Verification steps written into the flow
Build
The payment system and customer record are connected and verification steps are written.
OwnerFlavis + collections operations
- Exit criteria
- Payment system query tested
- Instalment rules checked against the table
Controlled launch
The assistant calls a small portfolio while every conversation is recorded and reviewed.
OwnerFlavis + collections team
- Exit criteria
- Pilot portfolio calls reviewed
- Promise-to-pay entries logged in the system
Improvement
Promise-to-pay rates and objection themes are analysed monthly and the flow is updated.
OwnerFlavis + collections manager
- Exit criteria
- Objection themes classified
- Flow updated with legal sign-off
OTHER INDUSTRIES
Finance & Collections
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