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Fewer order and return calls

AI voice agent for E-commerce & Retail

AI assistants connected to your commerce stack for order status, tracking, returns, exchanges and product questions.

Talk to our teamExplore the workflow

KVKK-ready infrastructure · 50+ languages · human handoff built in

A team member on a customer call in e-commerce & retail
Completed on this call
  • Real-time order lookup
  • Return flow guidance
  • Payment and cart reminders
REAL CONVERSATIONS

The flows we build for e-commerce & retail.

All four run on the same agent: every call is recorded, the outcome is written back into your systems and, when the rules say so, handed to a person.

Someone handling a call in e-commerce & retailLive

Order status

Has my order shipped yet?

OutcomeVerifies the order and shares live tracking

Someone handling a call in e-commerce & retailLive

Return request

I would like to return an item.

OutcomeCreates the return record and explains it

Someone handling a call in e-commerce & retailLive

Exchange flow

Can I swap this for another size?

OutcomeStarts the exchange request and confirms details

Someone handling a call in e-commerce & retailLive

Promotion query

Why did my coupon not apply?

OutcomeChecks the coupon conditions and explains them

HOW IT WORKS

Answer order, delivery and return questions automatically.

Here is what happens when the phone rings: the agent reads the intent, checks your systems, completes the action and — where it matters — leaves the file with a person.

Stage 01
Customer call inOrder status
IntroductionOrder verificationFinds the order by number or phone and confirms the caller's identity.
ResolvedTracking updates
HandoffProduct questions
Order status

Answer order and delivery questions without the wait.

  • Order verification

    Finds the order by number or phone and confirms the caller's identity.

  • Tracking updates

    Reads the latest carrier scan and shares the expected delivery date.

  • Product questions

    Answers sizing, stock and specification questions from your product data.

See order lookup
Stage 02
Customer call inReturns and reminders
IntroductionReturn eligibilityChecks the request against the return window and product conditions.
ResolvedExchange records
HandoffPayment reminders
Returns and reminders

Handle returns and collect outstanding payments.

  • Return eligibility

    Checks the request against the return window and product conditions.

  • Exchange records

    Creates the exchange against available stock and shares the return label.

  • Payment reminders

    Nudges customers about unpaid orders and resends the payment link.

See returns flow
INDUSTRY OUTCOMES

The three jobs e-commerce & retail teams lose the most time to.

For each outcome we put today's method next to the agentic one, and listed the systems it touches.

Real-time order lookupReturn flow guidancePayment and cart reminders
01

Order and tracking lookup

Verifies the order number and reads the latest carrier tracking movement back to the customer.

TodayOrder questions wait in the support queue and tracking is checked by hand.With the agentThe agent verifies the order number and reads the latest carrier movement back.
Systems touchedCommerce panelCarrier trackingSMS
02

Returns and exchanges

Checks the return policy, opens the request in your commerce system and sends the shipping code.

TodayReturn requests arrive by email and the shipping label follows days later.With the agentThe agent checks the return policy, opens the request and sends the shipping code.
Systems touchedCommerce panelPayment providerCarrier tracking
03

Cart and payment reminders

Calls abandoned carts to complete the order and helps customers stuck at the payment step.

TodayAbandoned carts only get an email and most customers never come back.With the agentThe agent calls the cart back, completes the order and helps at the payment step.
Systems touchedCommerce panelPayment providerWhatsApp
IMPLEMENTATION

Four phases, clear owners, verified deliverables.

Every phase has a duration, an owner and an exit condition. The next phase starts only once the checklist closes.

3–6 weeksEnd to end
2 peopleNeeded from your side
4Verified deliverables
01

Discovery

Duration3–4 days

Order, return and carrier processes plus the most common questions are listed together.

OwnerFlavis + customer experience team

  • Exit criteria
  • Order and return flows written end to end
  • Top questions grouped into categories
DeliverableApproved operation map
02

Build

Duration1–2 weeks

The commerce platform and carrier tracking services are connected to the assistant.

OwnerFlavis + e-commerce team

  • Exit criteria
  • Order lookup verified with a test order
  • Carrier tracking response matched
DeliverableOrder and tracking integration
03

Controlled launch

Duration1 week

The assistant goes live on the returns line while new tickets are checked daily.

OwnerFlavis + support team

  • Exit criteria
  • Returns-line tickets reviewed daily
  • No order matched to the wrong customer
DeliverableDaily ticket review
04

Improvement

Duration2 weeks

Repeat contact reasons are analysed and the answer flows are updated with the support team.

OwnerFlavis + support manager

  • Exit criteria
  • Repeat contact reasons listed
  • Return answer flows updated
DeliverableContact reason analysis
OTHER INDUSTRIES
Healthcare & ClinicsReal EstateHospitality
E-commerce & Retail

Let’s build your first AI operation.

Tell us how your operation works and we’ll map the use case and a practical path to production.

Contact Sales+90 212 706 45 82
Enterprise implementations openKVKKinfo@flavisai.com
AI Voice Agent for E-commerce & Retail — Flavis AI